If we don't answer your question above, please contact store customer service. Most importantly, we are here to support you. My question hasn’t been answered, who can I contact? Please keep an eye on your tracking to follow the progress of your parcel. I cannot access my delivery point, can I cancel my order?ġ.Your order will be fully refunded if it’s cancelled within 24 hours of purchase and before shipment.Ģ.For orders cancelled after 24 hours of purchase but before shipment, a 5% cancellation fee is applied.ģ.If your order has been dispatched and is in transit, we are unable to process the cancellation. If an order is failed to be delivered,our team will personally contact your regarding a refund or re-shipment. We are following local government guidelines which are ever-changing, please keep checking your tracking for updates to your order. There may be a slight delay with your order, but rest assured it is on its way to you. Shipping fee information is included in checkout page Shipping time: Expedited Shipping + Normally 5-7 Business Days Processing time: Normally 9-15 Business Days(FREE on orders over $29.99) The time frame for order delivery is divided into two parts: Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times. Our goal is to offer you the best shipping options, no matter where you live.

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